Tenant Information

Tenancy Handbook

Please refer to the Tenant Information booklets that were handed out at your move-in. This handbook gives tips on heating your property, how to deal with and prevent condensation, as well as fire safety procedures.

Tenants should also refer to the repair booklet issued to themselves before contacting the office to report a problem. Did you know that light bulbs are the tenant’s responsibility to replace? As are the batteries in your smoke alarms?

Please be aware that you should not be contacting the maintenance team / contractors directly, unless they have tried to contact you first. All problems need to be reported via the office, so they can be logged correctly. It is then our job to contact the relevant person to deal with the issues.

Storage Heaters Guide

Please download our Night Storage Heaters guide.

How to Rent

The checklist for renting in England from the www.gov.uk website is available here. See the html version online.

Universal Credit

We are starting to see more and more cases of Housing Benefit payments being transferred to Universal Credit. It is extremely vital to monitor this as closely as possible. Even if your Housing Benefit payments get paid directly to us, when you transfer over to Universal Credit, please check that your new universal credit payment is now being paid direct to us.

It is also important, that as soon as you are made aware of your benefits being transferred, that you contact us. This allows us to put measures in place, and agree a plan with you, until it is resolved.

Gas Inspections

Tenants must be aware that we have given the go ahead to the contractors to complete the annual gas inspections and issue gas safety certificates. We will be in contact with all tenants annually, to arrange a time for the contractors to attend. Contractors have also been instructed to fit carbon monoxide detectors in every property that has a gas appliance.

Please note: tenants are required to leave these detectors in the property once they vacate, and their tenancy ends. Detectors that aren’t present in properties that have had them fitted will result in the tenants being charged when they move out.

Pets Policy

We have a strict NO PETS policy we have in each of our properties and we request that all tenants adhere to this.

Appointments with Current Tenants

If appointments / meetings are arranged between us and yourselves, please make sure you are present in your property at the designated time. If you cannot be present for work related or personal reasons, please contact the office and re-arrange the appointment to a convenient time and date.

Communal Bins – Health and Hygiene

Roberts Estates Ltd request the help of all tenants to keep the communal bin areas clean and tidy.